Notice history

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

May 2023

Jun 2023

Jul 2023

Resolved
July 08, 2023 at 6:53 PM
Resolved
July 08, 2023 at 6:53 PM
This incident has been resolved.
Monitoring
July 08, 2023 at 6:47 PM
Monitoring
July 08, 2023 at 6:47 PM
We have switching all traffic to our secondary network provider.

All transactions are being processed again. We continue to watch and monitor.
Identified
July 08, 2023 at 6:30 PM
Identified
July 08, 2023 at 6:30 PM
It is confirmed that the problem is related to generel network issues outside of Quickpay.

We continue to monitor and watch the situation.

Next update no later then 21.00 CET
Update
July 08, 2023 at 5:52 PM
Update
July 08, 2023 at 5:52 PM
The performance is still severely degraded.

We are continue to investigate and work on a solution.

Next update no later than 20.50 CET
Update
July 08, 2023 at 5:41 PM
Update
July 08, 2023 at 5:41 PM
The problem started 19.08.

We are investigating the issue.
Investigating
July 08, 2023 at 5:33 PM
Investigating
July 08, 2023 at 5:33 PM
We are experiencing elevated error rates. An investigation has been launched. Please stay tuned for updates.

Resolved
June 13, 2023 at 8:29 AM
Resolved
June 13, 2023 at 8:29 AM
This incident has been resolved.
Monitoring
June 13, 2023 at 7:51 AM
Monitoring
June 13, 2023 at 7:51 AM
The problem is still ongoing.

Next update is no later than Tuesday 14:00 CEST.
Update
June 12, 2023 at 2:27 PM
Update
June 12, 2023 at 2:27 PM
The problem is still ongoing.

Next update is no later than Tuesday 10:00 CEST.
Update
June 12, 2023 at 11:02 AM
Update
June 12, 2023 at 11:02 AM
The problem is related to our connection to PayPal.

We are discussing solutions with PayPal.

In the meantime, it is advised to disable PayPal in the Quickpay Manager, to not show PayPal as an payment option in the payment window.
Identified
June 12, 2023 at 9:25 AM
Identified
June 12, 2023 at 9:25 AM
It is currently not possible to process new PayPal transactions or perform operations (capture, cancel) on existing PayPal transactions.

We are working on a fix.

Resolved
May 31, 2023 at 7:23 AM
Resolved
May 31, 2023 at 7:23 AM
This incident has been resolved by rollback.
Monitoring
May 31, 2023 at 7:15 AM
Monitoring
May 31, 2023 at 7:15 AM
We implemented a fix and are currently monitoring the result.
Identified
May 31, 2023 at 6:56 AM
Identified
May 31, 2023 at 6:56 AM
The Quickpay Manager is currently not accessible.

We are working on a fix

May 2023 to Jul 2023

Quickpay - Notice history