Quickpay - Problems with our online systems – Incident details

All systems operational

Show current status

Problems with our online systems

ResolvedPartial outage1 hour 22 minutes

Affected

Payment

Partial outage from 8:57 PM to 10:05 PM, Degraded performance from 10:05 PM to 10:19 PM

  • ResolvedUTC

    This incident has been resolved. We have not seen any rejections since 23:04 CET

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

    We are currently seeing approximately 50% of the usual number of completed payments being processed.

  • IdentifiedUTC

    Some MobilePay Online payments are now being processed, but a large percentage are still being rejected. We continue to investigate and work on a solution.

  • UpdateUTC

    The issue pertains to MobilePay Online transactions, with nearly all MobilePay Online payments currently being rejected.

    We are continuing our investigation and are actively working on resolving the issue.

  • InvestigatingUTC

    We are experiencing problems with our online systems. Some MobilePay Online transactions are refused.

    We are investigating and working on fixing the issue.

    Best regards, QuickPay